Frequently asked questions
Do you sell fixed packages?
No. Every holiday is planned around your dates, pace and budget, and confirmed in a personalised quote.
Do you charge a service fee?
Our service/handling charges apply if you cancel a booking after paying the advance and no part of that advance has yet been paid to any supplier/hotel. In that case we may deduct them from any refund due, instead of the cancellation charges in Clause 4.3. Under Clause 4.3A they are ₹3,000 per adult and ₹1,500 per child, plus GST, for domestic and inbound bookings, and ₹5,000 per adult and ₹2,000 per child, plus GST, for outbound (international) bookings, unless a different amount is stated in your quotation. Full details are in Clause 4.3A of our Terms & Conditions.
Are prices on the website fixed?
We do not publish fixed prices. Hotel and supplier rates change with dates and availability, so your quote is always prepared for your trip.
What happens if weather or roads change my plans?
Mountain and island destinations can be affected by weather, snow and road or ferry status. We advise you before you travel and help adjust plans where possible; see our Terms & Conditions for how changes are handled.
How do I make a booking?
Send an enquiry, review your quote, and confirm in writing. Payment and cancellation terms are set out in our Terms & Conditions.
How do you use my personal data?
We use your details to respond to your enquiry, prepare your quotation and, if you book, make and manage your booking. We send you occasional holiday ideas and promotional offers by email only if you tick the optional marketing box on the enquiry form, and you can unsubscribe at any time. We do not send marketing messages by WhatsApp. See our Privacy Policy for full details, including how long we keep your information and your rights.
The Terms & Conditions always take precedence over these summaries.